“I had the pleasure of working with Jeremy back when we were both associated with Xerox. IT support can be a tough business, often seen as simplistic, reactive and purely transaction based. The best rise above this, and Jeremy is one of them. He stands out because of his ease with setting and communicating expectations with his clients, resolving their challenges, driving productivity and always looking at improving the process along the way. This, along with his calm, friendly demeanour, sense of humour and easy-going nature sets him up as a shining example for professionalism when it comes to tech support.”